Your Safety Comes First

Responsible play matters on BC Game. Gambling carries risk, so your safety and control are our priority. You can set limits, take time-outs, and use self-exclusion at any time. These tools, guidance, and support help you make informed choices and protect your balance. If gambling affects your wellbeing, help is available in Australia.

Core Principles for Safer Play

Gambling can lead to financial loss. Plan your play so it remains entertainment. Keep control of time and money to protect your wellbeing. BC Game provides tools that support responsible choices.

Treat gambling as entertainment, not income.
Decide your budget before playing and stick to it.
Set deposit, loss, and wager limits in your account.
Use session limits and reality checks to manage time.
Take regular breaks to reset your focus.
Never chase losses or borrow to gamble.
Do not play when tired, stressed, or under the influence.
Protect minors: no one under 18 may use your account.
Keep essential funds separate from gambling.
Review your play history to learn and adjust your behaviour.

Our responsible gambling policy supports your decisions and helps you play responsibly.

Warning Signs of Problem Betting

Problem gambling can build over time. Watch for early signs and respond quickly. Addiction is a serious condition that needs attention and support.

Spending more than planned or using money needed for bills.
Chasing losses or raising stakes to feel the same excitement.
Struggling to stop or cut back despite wanting to.
Hiding gambling from family or friends.
Feeling anxious, irritable, or low when not gambling.
Neglecting work, study, or relationships.
Borrowing, selling items, or using credit to fund betting.
Gambling to escape stress, loneliness, or problems.
Thinking about gambling most of the day.
Returning quickly after losses to try to recover money.

Practical Steps to Regain Control

A clear plan helps prevent harm and supports safer play. Use platform tools and external support to strengthen your control.

Set deposit, loss, and wager limits before you start playing.
Enable reality checks to receive regular time reminders.
Use a time-out or cool-off period when gambling feels stressful.
Apply self-exclusion for a longer break if control is slipping.
Review your transaction and play history to learn your patterns.
Remove stored payment methods and reduce access to funds.
Ask your bank to enable gambling blocks on cards if available.
Schedule gambling-free days and stick to a routine.
Talk to a counsellor or trusted person about your plan.
Use the Responsible Gaming settings in your account on BC Game and contact BC Game Support if you need help activating controls.

Get Help in Australia

Free, confidential support is available across Australia. Trained counsellors can help you and your family regain control.

Gambling Help Online (24/7 chat and resources): https://www.gamblinghelponline.org.au/
National Gambling Helpline (24/7): 1800 858 858
Lifeline (24/7 crisis support): 13 11 14 | https://www.lifeline.org.au/
Beyond Blue (mental health support): 1300 22 4636 | https://www.beyondblue.org.au/
National Debt Helpline (financial counselling): 1800 007 007 | https://www.ndh.org.au/
GambleAware NSW (state services): https://www.gambleaware.nsw.gov.au/
Kids Helpline (for young people): 1800 55 1800 | https://kidshelpline.com.au/

Contact Our Support Team

If you are worried about your gambling, contact support for guidance. The team can help set limits, apply time-outs, or arrange self-exclusion.

Live chat on the website, available 24/7.
Email: support@bc.game
In-account Responsible Gaming settings to set or request limits, time-outs, and self-exclusion.
Request account closure for gambling-related reasons through live chat or email.