Privacy Policy

We collect personal data to provide and improve services and to meet legal obligations.

Information collected:

• Identification and contact details such as name, date of birth, address, email and phone number.
• Account details, verification records and documents supplied for KYC checks.
• Payment and transaction information processed by approved providers, including tokens and limited card or wallet details.
• Usage, device and log data such as IP address, browser, app settings, language, time zone and approximate location.
• Responsible gambling preferences, limits and self-exclusion details provided by the user.
• Communications and support interactions.

Why we collect it:

• To register and manage accounts, deliver online services and process transactions.
• To verify identity, prevent fraud and meet Anti-Money Laundering and Counter-Terrorism Financing requirements.
• To support responsible gambling tools and service safety.
• To operate analytics and improve website performance.

Protection measures:

• Encryption in transit and at rest, strict access controls and multi-factor authentication for sensitive systems.
• Network monitoring, logging, vulnerability management and independent security testing.
• Vendor due diligence and contractual safeguards, including PCI DSS compliant payment providers.
• Data minimisation, pseudonymisation where practicable, and staff training.

User rights under Australian law:

• Access: request a copy of personal information held.
• Correction: ask to correct inaccurate, incomplete or out-of-date data.
• Deletion: request deletion where no legal basis requires retention.
• Objection and restriction: opt out of direct marketing and request limits on certain processing.
• Complaint: contact the Privacy Officer or the Office of the Australian Information Commissioner.

Compliance statement:

BC Game manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We use the information collected only for lawful and transparent purposes:

• Account creation, login, profile settings and customer support.
• Processing deposits, withdrawals and payments via approved providers.
• Identity checks, fraud prevention, chargeback management and security monitoring.
• Delivering and improving services, including personalisation, feature development and quality assurance.
• Analytics, measurement and troubleshooting to improve the websites and apps.
• Direct marketing communications where consent is given, and the ability to opt out at any time.
• Compliance with legal, tax and record-keeping obligations.

Processing is based on consent, contract performance, legitimate interests and legal obligations, as permitted under Australian privacy law.

Users can access and update account information in Settings, or by contacting the Privacy Officer at privacy@bc.game.

How to make a request:

• Submit a written request and provide sufficient details to identify the account.
• We may ask for proof of identity before actioning a request.
• A response will usually be provided within 30 days under the Australian Privacy Principles.

Deletion and retention:

• We will delete or de-identify information when it is no longer needed for the purposes of collection.
• Certain records must be retained for up to seven years to meet Anti-Money Laundering, counter-terrorism financing and taxation requirements.

Security and payments:

By using BC Game, the user consents to security checks, identity verification and payment data processing by third-party providers for fraud control and lawful processing.

The online services are for persons aged 18 and over. We do not knowingly collect personal information from anyone under 18. Age cannot be verified without appropriate documents.

If a minor’s data is identified:

• The account will be closed and access blocked.
• Personal information will be deleted or de-identified where retention is not required by law.
• A parent or guardian may contact privacy@bc.game to request deletion and provide proof of relationship.

Personal information may be processed or stored in other countries where our service providers operate. Using the websites and apps constitutes consent to such international transfers. We take reasonable steps under Australian Privacy Principle 8 to ensure overseas recipients handle information in a way that protects confidentiality and privacy.

Safeguards may include:

• Contractual commitments and approved transfer mechanisms.
• Technical and organisational controls such as encryption and access limits.
• Regular vendor assessments and monitoring.

This policy is intended to guide the handling of personal information. Where a disclaimer modifies the scope or effect of any rule in this document, that disclaimer prevails to the extent permitted by law. The disclaimer applies when the user accepts this policy through signature, electronic acceptance or continued use of the services. If any term conflicts with mandatory law, the law prevails.

Cookies are small text files stored on a device by a website or app. They help recognise a browser, remember preferences and measure how the service is used. We use cookies for statistics, behaviour analysis, personalisation and site improvement. Unless a shorter period is specified, cookies are retained for up to 1 year.

Types used:

• Strictly necessary cookies for login, security and core features.
• Performance cookies for analytics and measurement.
• Functionality cookies for preferences and localisation.
• Advertising cookies to manage promotions and limit repetition.

Users can manage cookies through browser settings. Disabling some cookies may affect functionality.

Using BC Game signifies full acceptance of this privacy policy. The current version published on this page prevails over any earlier version. Continued use of the services after an update constitutes acceptance of the revised document. Separate consent will be requested where required by law.

Personal information may be shared only for lawful purposes and under appropriate safeguards. Sharing can occur when required by law, for dispute resolution, or to perform agreements.

Typical recipients include:

• Payment processors, banks and wallet providers.
• Identity verification, sanctions screening and fraud prevention services.
• Cloud hosting, customer support and analytics providers.
• Professional advisers and auditors.
• Regulators, law enforcement or courts when legally required.

Where a list of specific providers is published on the websites, that list explains the purpose and scope of sharing. Providing data for a particular service indicates consent to that disclosure.

The websites may contain links to third-party websites or services that operate their own privacy policies. BC Game is not responsible for how external sites collect or use information. Users should review the privacy terms of any external site before providing personal data.